Planning & documents

Can family caregivers get paid?

Sometimes, yes. The most common routes are Medicaid self-directed services, VA caregiver programs for eligible Veterans, and (sometimes) private long‑term care insurance. Medicare usually does not pay for ongoing custodial care.

Quick checklist

  • Start by identifying coverage: Medicaid, VA benefits, long‑term care insurance, or other.
  • If Medicaid is involved: ask the state Medicaid office about “self-directed” or “consumer-directed” personal care services (often HCBS).
  • Confirm whether a family member can be the paid caregiver (rules vary by state and by relationship).
  • If the person is a Veteran: contact VA Caregiver Support and ask about PCAFC eligibility and stipend rules.
  • If there’s a long‑term care insurance policy: call the insurer and ask if family caregivers are reimbursable and what documentation is required.
  • Get key details in writing when possible (eligibility, hours, pay rate, taxes, training, time sheets).

Phone scripts (copy/paste)

Keep it short. You’re trying to get routed to the right program and confirm eligibility rules.

Medicaid (state office / caseworker) “I’m caring for a family member at home. Do you have a self-directed or consumer-directed personal care program where the person can choose their caregiver?” Ask:
  • What’s the program name and who administers it?
  • Can a family member be paid? Any restrictions by relationship?
  • How many hours are authorized and what’s the pay rate?
  • What paperwork/training/timesheets are required?
VA (if the person is a Veteran) “We’re caring for a Veteran. Can you connect me to the Caregiver Support Program and explain whether PCAFC applies and what the next steps are?” Ask:
  • What eligibility requirements apply in our case?
  • What documentation is needed for the application?
  • What supports are available besides a stipend?
Long-term care insurance (if there’s a policy) “Does this policy reimburse family caregivers or require a licensed agency? If family caregiving is allowed, what documentation do you need?” Ask:
  • Is family caregiver pay covered? Any limits?
  • Do we need a care plan, nurse assessment, or pre-approval?
  • How do we submit timesheets/receipts and how fast is reimbursement?
Good practice: Write down the person’s name/extension, date/time, and the program name. If possible, request the rules in writing (email or official webpage link).